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Idaho Shirtsmith return and refund policy for custom apparel, screen printing, embroidery, and promotional products

Idaho Shirtsmith Refund & Return Policy

Effective Date: August 1, 2026

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At Idaho Shirtsmith, every order is produced specifically for each customer. We take pride in delivering high-quality custom apparel and promotional products. Because nearly all of our products are custom-made, our refund and return policy differs from traditional retail stores.

 

By placing an order with Idaho Shirtsmith, you acknowledge and agree to the following terms.

Custom Orders

All custom apparel and promotional products—including but not limited to screen printing, embroidery, DTF printing, laser engraving, leather patches, vinyl, and personalized merchandise—are made specifically to your requested specifications.

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Because these items cannot be resold, all custom orders are considered final sale.

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We do not accept returns, exchanges, or refunds for:

  • Incorrect sizes selected by the customer

  • Change of mind

  • Buyer’s remorse

  • Ordering the wrong garment, color, quantity, or style

  • Design, spelling, or artwork that was approved by the customer

  • Delays caused by shipping carriers

  • Minor color variations between digital proofs and finished products

  • Normal industry tolerances in print placement, embroidery placement, or garment color

Artwork Apparel

Customers are responsible for carefully reviewing all proofs before providing final approval.

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Once artwork has been approved:

  • Production begins.

  • No additional changes can be made.

  • Idaho Shirtsmith is not responsible for spelling errors, incorrect information, artwork placement, colors, or design issues that were present in the approved proof.

Production Errors

If Idaho Shirtsmith makes an error during production, we will make it right.

 

Examples include:

  • Wrong garment provided

  • Wrong ink colors used

  • Incorrect embroidery

  • Incorrect design printed

  • Missing decoration

  • Manufacturing defects caused during production

 

If the issue is determined to be our responsibility, we may, at our discretion:

  • Reprint the affected items

  • Replace the affected items

  • Repair the item when possible

  • Issue a partial or full refund for the affected items

 

Our goal is always to correct the problem as quickly as possible.

Damaged or Incorrect Orders

 

Please inspect your order immediately upon receipt.

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If your order arrives damaged, defective, or incorrect, you must notify us within 7 calendar days of receiving your order.

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To submit a claim, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the affected items

  • Photographs of the shipping box if damage occurred during transit

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Claims submitted after 7 days may not be eligible for replacement or refund.

 

 

 

Sizing

 

Customers are responsible for selecting the correct garment sizes before production.

 

Sizing charts are available upon request.

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Because decorated garments cannot be restocked or resold, Idaho Shirtsmith cannot issue refunds or exchanges due to incorrect size selection.

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If replacement garments are requested, they will be produced at the current pricing.

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Customer-Supplied Apparel

 

When decorating customer-supplied garments:

  • Idaho Shirtsmith is not responsible for manufacturer defects.

  • While every effort is made to protect customer-owned items, we cannot guarantee against damage that may occur during decoration due to the unknown condition or composition of supplied garments.

  • Replacement of customer-owned garments is limited to the value of the blank garment only if damage is determined to have resulted from our negligence.

 

 

 

 

Order Cancellations

 

Orders may be cancelled only before production has begun.

 

Once any of the following has occurred, the order is no longer eligible for cancellation:

  • Garments have been ordered

  • Artwork has been finalized

  • Screens have been created

  • Digitizing has begun

  • Printing, embroidery, engraving, or production has started

 

Cancellation requests made after production begins are not eligible for refunds because costs have already been incurred.

 

 

 

 

Shipping

 

Once an order leaves our facility and is accepted by the shipping carrier, Idaho Shirtsmith is not responsible for shipping delays caused by weather, carrier issues, lost packages, or other events outside our control.

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If a shipment is damaged during transit, please notify us within 7 days so we can assist with the carrier claim.

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Promotional & Clearance Items

All clearance, discounted, closeout, and promotional merchandise is final sale and is not eligible for return or exchange unless the item contains a verified production defect.

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Refund Method

 

If a refund is approved, it will be issued to the original method of payment.

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Shipping charges are non-refundable unless the return is the direct result of an error made by Idaho Shirtsmith.

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Our Commitment

 

We believe in standing behind our workmanship.

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If we make a mistake, we will work quickly and fairly to correct it. If the issue results from customer-approved artwork, sizing selections, or order information provided by the customer, the order remains the customer's responsibility.

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Our goal is to provide exceptional quality, honest communication, and outstanding customer service on every order.

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For questions regarding this policy, please contact Idaho Shirtsmith before placing your order.

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